An AI support agent that resolves customer questions inside your helpdesk.
Paid
Zoho Zia
Zoho's AI assistant, woven through its CRM, analytics, and workplace apps.
Freemium (included with Zoho apps)Free plan
Overview
Zia is the AI assistant built across Zoho's suite of business apps, including CRM, Analytics, Desk, and Mail. It offers predictive insights, anomaly detection in reports, sentiment analysis, and conversational answers to business questions. For existing Zoho users it arrives largely as part of the apps they already pay for, rather than a separate purchase.
Pricing models change often. The summary above is indicative as of October 2026 — confirm current plans on the official pricing page.
Key features
- Predictive analytics inside Zoho CRM
- Natural-language querying of reports in Analytics
- Sentiment and emotion detection for support
- Anomaly alerts on key metrics
- Voice and chat assistant interfaces
- Embedded across the Zoho app suite
Main use cases
- Sales predictions and lead insights in Zoho CRM
- Anomaly detection in business reports
- Customer sentiment analysis in support tickets
- Conversational answers from business data
- Workflow suggestions and automation hints
Who is it best for?
Small and mid-sized businesses already running on Zoho apps who want AI insights without buying a separate platform.
Strengths and limitations
Strengths
- Included with Zoho apps instead of sold as a costly add-on
- Spans CRM, analytics, support, and email in one assistant
- Good fit for budget-conscious SMBs
Limitations
- Most useful only if your business runs on Zoho
- Advanced models trail the depth of standalone AI platforms
Tags
#crm assistant#analytics
Related Business AI Tools tools
AI built into Salesforce for sales, service, and marketing teams.
Paid